Customer Mission Success Story – USCIS

The Customer.

U.S. Citizenship and Immigration Services (USCIS)

As part of the US Department of Homeland Security (DHS), the U.S. Citizenship and Immigration Services (USCIS) is responsible for the country’s naturalization and immigration system. USCIS processes and adjudicates applications for work visas, citizenship, and asylum.

The Problem.

USCIS, unlike most federal agencies, is a fee-based agency. This means the majority (>95%) of their budget is funded by their operations, i.e. processing visas, fee collection for case adjudication, etc. USCIS faces a massive administrative burden when processing hundreds of thousands of applications a year and issuing a high number of individual task orders. This Is why it is most Important to modernize USCIS’s IT Infrastructure and take advantage of contemporary efficiencies.

The Challenge.

USCIS has been lauded as one of the first federal agencies to adopt a cloud footprint. Over the years, USCIS’s cloud portfolio has grown significantly across their enterprise and has demanded an unprecedented level of management and reporting the federal government has not seen before.

The Solution.

Since 2019, Govplace has delivered the first-of-its-kind strategic sourcing Cloud BPA for USICS, consolidating over $80 million in procurements across the enterprise encompassing over 2 million individual SKUs reducing contracting administrative efforts by over 60%, saving the government millions.

Our innovative strategic sourcing approach enables economies of scale through consolidation of requirements. This approach allows for significant cost savings and substantial investment in innovation.

This pre-competed Cloud BPA allows USCIS to execute brand-specific procurement actions at any time through BPA task orders without J&As eliminating weeks and countless man-hours in procurement time allowing USCIS to accelerate mission execution and quicker return on investment.

Monthly reporting aggregate and consolidate disparate OEM reporting formats, units, and timing providing manageable decision support and reducing USCIS vendor management level of effort from 3 full time employees to less than one. Govplace BPA and task order-level problem-resolution reporting ensures OEM escalation and effective root cause solutions

Govplace is regularly introducing the newest FEDRamp technologies through catalog technology refreshes allowing for USCIS to access the latest and greatest technologies with an ease of procurement.

The Results.

  Cost savings.

  Reduction of acquisition lead time and administrative level of effort.

  Consolidated BPA and Task Order level reporting.

  Emerging technology catalog at USCIS fingertips.